Privacy Policy

Overview
NEMS Market Research Ltd (“we”, “us”, or “our”) recognise the need for protection and management of your personal information. We have therefore adopted this Privacy Statement to assist you in understanding what information we collect and how that information is used and shared. This Privacy Statement applies to the information we collect when you access any NEMS website, when you complete an online survey, are interviewed by telephone, interviewed face to face or purchase or use our services. We are a member of the Market Research Society (MRS) and strictly adhere to their Code of Conduct.

Information We Collect and How We Use It

Information We Collect Through Online Survey Participation
If you participate in one of our online surveys, we may collect the following data:
Device Information: As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, and/or date/time stamp.
Postcode: The full postcode is only requested if needed for zoning purposes, we normally only ask for a postcode sector. Once the survey is processed the postcode is removed from the data and replaced with a zone/area code.

Information We Collect Through Telephone Survey Participation

If you participate in one of our telephone surveys, we may collect the following data:
Postcode: The full postcode is only requested if needed for zoning purposes, we normally only ask for a postcode sector. Once the survey is processed the postcode is removed from the data and replaced with a zone/area code.
Telephone number: This is not stored with the interview data and is only kept if you request to be put on our do not call list.

All of our calls are recorded for quality control and complaint resolution, these recordings are securely deleted within 1 month of job completion.

Information We Collect Through Face to Face Survey Participation

If you participate in one of our face to face/in street surveys, we may ask to collect the following data:
Telephone
Name
Address
Postcode
This information is only used for quality control to backcheck our interviewers and never passed on to our client or any other third party. You may receive a call from our office to ask about how the interview was conducted. This is explained at the time you are asked for the
details and there is no need to supply the details if you are not comfortable with this.

This information will be retained for 6 months after the job is complete.

Information We Collect If You Visit One of Our Websites

Device Information: As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, and/or date/time stamp. This is only used for troubleshooting and to analyse our website usage.

Online Forms
If you provide your email address to us or complete a form on our website with personally identifiable information, your details will be stored to allow a response to your enquiry. This will be done in a fully secure and encrypted manner.

Summary
All the information collected in our surveys will only be used for research purposes. We will never sell or otherwise transmit any personal information to a mailing list. For all research purposes, only aggregate data are used or data where all personal information or sensitive information have been removed. We take all steps to protect the security and integrity of the information that respondents/participants provide.

Cookies and Similar Technologies
“Cookies” are small text files that are placed on your computer, smartphone or other device
when you visit a website These technologies are used in:
• Analysing site usage trends;
• Administering the site;
• Tracking users’ movements around the site;
• Gathering demographic information about our user base as a whole;

Users can control the use of cookies at the individual browser level. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you reject cookies, you may still use our site.

When someone visits one of our websites we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our
website.

Our website also includes social media features, such as a “follow” button for various platforms. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website, therefore your interactions with these features are governed by the privacy statement of those third parties.

Access to Personal Information
You can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. Please put the request in writing and send to:
Subject Access Request
NEMS Market Research Ltd
22 Manor Way
Belasis Hall Technology Park
Billingham
TS23 4HN

We will respond to your request within a maximum 30 days but we will endeavour to reply within 7 working days if possible.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Communication Preferences
You can stop delivery of promotional e-mail or other NEMS communications by contacting us at nemsdp@nemsmr.co.uk or unsubscribe@nemsmr.co.uk.

Changes to this Statement
This privacy policy was created in May 2018 and we will review the terms periodically to ensure we remain compliant with Data Protection laws.

Contacting Us
If you have questions or concerns, you can contact us by email at:
nemsdp@nemsmr.co.uk
or write to:
Data Protection
NEMS Market Research Ltd
22 Manor Way
Belasis Hall Technology Park
Billingham
TS23 4HN

Some of our clients